To reserve your dream home all we ask is that you are in a position to purchase with a mortgage agreed in principle. A reservation fee secures your home for 28 days. At this stage we’ll show you details of all aspects of the home you’ve chosen and any other relevant information.
We’ll stay in contact with you at every stage to update you on how your home is progressing through construction, including an estimated build completion date, on details relating to the purchase itself and to answer any queries you may have.
Our Sales Consultants will take you through the wide range of choices and optional extras available to make your house a home. The choices available will depend on the stage of build your home is at upon reservation.
Building sites can be dangerous places, so we ask all customers to make an appointment to view their home while it is under construction.
All our homes are built in accordance with relevant planning and building regulations and inspected throughout the construction period and by NHBC inspectors on completion (see below).
Once all legal work has been completed, you’re ready to exchange contracts. Your solicitor will discuss arranging your deposit and the signing of contracts.
We will send your solicitor a formal notice as soon as your home is finished and has received its NHBC inspection. This is done at the same time as agreeing a completion date.
Our on-site development team will invite you to take a full tour of your new home prior to moving in – you’ll find out everything from how to turn on the heating, to where your meters are.
Upon receipt of your completion statement, you’ll need to arrange payment of any outstanding monies, as well as signing the necessary legal contract and mortgage. Once this is complete, your Sales Consultant will let you know when you can pick up your keys!
The day you’ve been waiting for has arrived and you can collect your keys from our Sales Consultant.
We visit all our new customers after 14 days to check on how they’re settling in and to see if there’s anything we can help with. Within a month of completion, all customers receive a courtesy call from our Customer Care team to ensure that any defects have been reported, as well as confirming emergency, out-of-hours procedures.
Our dedicated Customer Service team is available 8am to 5pm, Monday to Friday, to provide any extra help and assistance. Call us on 01291 674800 or email us.
If you are reporting an issue to us, we will arrange for a repair or, if the problem is a little more complicated, we’ll send a technician to take a closer look.
Outside normal working hours, any emergencies are handled by a specialist company as part of our two-year warranty commitment to all customers.
Every Edenstone home comes with a comprehensive NHBC 10-year warranty. Edenstone covers the first two years with NHBC covering the remaining eight years.